Your Rights

MOIRA promotes empowerment at all times and is proactive in ensuring that our service users are familiar with their individual rights.

MOIRA supports people’s rights to choice, decision making and to actively participate in the development and provision of our services. These opportunities may be formal or informal, as an individual or as a group.

You have the right:

  • To be treated with respect and dignity, and to be listened to.
  • To be given options regarding any decisions that you need to make, with a clear understanding about any consequences of the options available.
  • To have professional people providing a service that is appropriate to their qualifications and experience.
  • To have choices regarding who will deliver a service.
  • To have all information handled in a confidential manner to ensure maximum privacy.
  • To have any complaint dealt with in a fair and timely manner.
  • To have the advocate of your choice wherever required, acting on your behalf and being involved in decision-making concerning the provision of services that are responsive to your needs. This includes policy development, planning, operation, review and evaluation of services, staff selection and so on.

To support empowerment, and enable participation and wellbeing MOIRA encourages the use of advocacy, professional services, language services, interpreting and translating support to overcome any barriers you may face.

Advocacy is about supporting people to stand-up for and realise their rights. These rights might be as broad as human rights, the same rights that apply to all members of our community, or an individual right such as the right to a quality service. Advocacy is about ensuring that the wishes and interests of the person are heard and responded to as effectively as possible.